Refund policy

Draft for review by your lawyer before launch. Last updated November 2026.

Failed faxes cost nothing. On the website, your card is authorised when you pay and charged only after the receiving machine confirms delivery. In the apps, the credit used for a failed fax goes back to your balance automatically.

Delivered faxes are not refunded automatically, because the fax reached the number you entered. If the wrong document was sent or the receiver says it was unreadable, email support@confirmfax.com within 14 days and we will review it.

Plans can be cancelled at any time and stay active until the end of the period you paid for. App Store and Google Play purchases are refunded through Apple or Google under their policies; we will support your request.